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Customer Service

Shipping Inquiries

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Direct Import Sales

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All shipments should be inspected immediately upon arrival. Any discrepencies should be noted at time of delivery.
Damages should be reported to customer service within 10 days. Please keep damaged item and packing materials intact until claim is settled.
Returns other than damage or defect are subject to a 20% restocking fee and freight charges.

***We request that you email a clear photo of damaged items to CLAIMS@OWDDALLAS.COM.***
All claims are not be processed until image(s) is/are received.

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